GOOD TO KNOW
Frequently Asked Questions
Everything you need to know about shopping online, visiting Hide & Horne, sizing, orders and more.
Shopping & Availability
Do you offer in-store pickup?
Yes. In-store pickup is available for online orders.
Is everything available in the Hico store also available online?
Yes. Our in-store merchandise is also available to shop online.
Can I purchase something I saw on social media?
Absolutely. Call or message us and we'll help you find the item.
Do you offer special orders?
Sometimes! If you're looking for a particular item, size or color, call or message us. If we're able to special order it, we'll be happy to help.
How do I find out if an item will be restocked?
Call or message us and we'll check availability.
Sizing & Fit
Do all brands fit the same?
No. Sizing varies between brands and may even vary between different products from the same brand.
How do I know my boot size?
For the best fit, we recommend visiting Hide & Horne in Hico and trying boots on in person. Different brands and styles may fit differently.
How do I determine my hat size?
Visit us in Hico for help finding the right fit, or measure your head at home and compare your measurement with the manufacturer's sizing information for the hat you're considering.
Hats & Product Care
Do you offer hat customization?
Yes. Hide & Horne offers hat bar customization and hat reshaping.
Contact us or visit the store for additional information.
How should I care for my boots?
Care instructions depend on the boot's material and manufacturer. We recommend the Tecovas Boot Care Kit, available at Hide & Horne, for appropriate boot styles.
For specialty materials, follow the manufacturer's specific care recommendations.
How should I care for my hat?
Keep your hat protected when you're not wearing it, preferably in a hat box. Hide & Horne also carries hat-cleaning accessories to help keep your hat looking its best.
Orders & Shipping
How quickly will my order ship?
Orders are typically processed within 24–48 hours, Monday through Friday.
How do I track my order?
Once your order ships, you should receive a shipping notification containing tracking information.
What if my tracking information isn't updating?
Call, email or message us and we'll help.
What if tracking says my package was delivered, but I don't have it?
Contact us so we can help determine the next steps.
Can I change or cancel an order after placing it?
Contact us as soon as possible. We'll do our best to help, but changes or cancellations cannot be guaranteed once an order has begun processing.
Do you ship internationally?
Yes. Hide & Horne ships worldwide.
What if my order arrives damaged, incorrect or is missing something?
Please contact us by phone, email or social media so we can help resolve the issue.
Returns
Can I return an online purchase at the Hico store?
Yes. Eligible online purchases can be returned or exchanged in-store.
Can an in-store purchase be returned by mail?
Yes.
Can sale merchandise be returned?
No. All sale merchandise is final sale.
Gifts
Do you offer gift wrapping?
Yes. Gift wrapping and gift messages are available.
Do you sell gift cards?
Yes. Hide & Horne gift cards are available for purchase.
SHOP GIFT CARDSVisiting Hide & Horne
Are pets welcome?
Yes! Pets are welcome at Hide & Horne.
What should I expect when I visit?
Come ready to shop and have a little fun. We love creating an experience for our customers and offer complimentary drinks while you shop.
Do you offer personal shopping?
Yes. Hide & Horne offers personal shopping appointments and personal stylist services. Contact us to arrange an appointment.
Do you offer a mobile hat bar?
Yes! Our Mobile Hat Bar brings the Hide & Horne experience beyond the Hico store. Contact us for information about availability, events and bookings.
How do I hear about events, launches and promotions?
Join The A List to hear about events, trunk shows, launch parties, new arrivals, promotions and what's happening at Hide & Horne.
JOIN THE A LIST