Shipping & Returns
We want your Hide & Horne order to arrive quickly and make returns as straightforward as possible. Here's what to know about shipping, returns and damaged merchandise.
Shipping
How quickly will my order ship?
Orders are typically processed within 24–48 hours, Monday through Friday.
How are orders shipped?
Domestic orders are shipped via USPS Ground or USPS Priority Mail.
How long does delivery take?
Once shipped, orders typically arrive within approximately 3 business days.
Delivery times are estimates and may vary depending on destination, carrier conditions, holidays and other circumstances outside of Hide & Horne's control.
Do you offer free shipping?
Hide & Horne does not currently have a free-shipping threshold.
Do you ship internationally?
Yes. Hide & Horne ships worldwide.
Returns
Eligible merchandise may be returned within 14 days.
For online orders, the 14-day return period begins on the date the order is delivered.
Returned merchandise must be:
- Unworn
- Unused
- In its original condition
- Returned with original tags attached
- Returned with original packaging, where applicable
Sale Merchandise
All sale merchandise is final sale and cannot be returned.
Return Shipping
Customers are responsible for return shipping costs unless an item is defective.
Online Purchases
Eligible online purchases may also be returned or exchanged at the Hide & Horne store in Hico.
In-Store Purchases
Eligible in-store purchases may be returned by mail.
Refunds
Approved refunds will be issued to the original method of payment or as a Hide & Horne gift card, as applicable.
Damaged or Defective Items
Damaged or defective merchandise may be returned within 30 days.
After 30 days, Hide & Horne will contact the product manufacturer, when appropriate, to determine what options may be available.
Customers should contact Hide & Horne if they receive damaged, defective or incorrect merchandise.